General Terms and Conditions
1. Introductory Provisions
a)
These General Terms and Conditions (hereinafter referred to as the “Terms”) are issued by Talent management s.r.o., with its registered office at: Hviezdna 1405/4, 94 901 Nitra, Company ID No.: 54 519 438, registered in the Commercial Register of the District Court in Nitra, Section: Sro, File No. 57059/N, email address: info@katarinaplichtova.com, telephone number +421 905 413 320 (hereinafter referred to as the “Provider”).
b)
The Provider offers services in the areas of coaching, mentoring of talent and personal strengths, workshop facilitation, corporate training, and operational support services for CEOs.
c)
The Provider operates the website www.katarinaplichtova.com (hereinafter referred to as the “Website”), on which it offers its services primarily in the form of talent assessment through questionnaires and subsequent consultations (hereinafter referred to as the “Services”) for both individual and corporate clients. On its Website, the Provider also provides information about the possibility of cooperation in operational management and allows clients to schedule a meeting to negotiate the terms of business cooperation.
d)
These Terms and Conditions govern the terms of a distance contract between the Provider and the client on the Website www.katarinaplichtova.com or via email communication.
e)
Under these Terms and Conditions, a Client is defined as a person who orders Services and accepts these Terms and Conditions by clicking the “I agree to the General Terms and Conditions” button on the Website when ordering the Services and/or orders the Services via email and the Terms and Conditions are delivered to them via email along with the order confirmation (hereinafter referred to as the “Client”).
2. Services
a)
Clients may order the Gallup assessment known as CliftonStrengths on the Website; after completing it, their talents will be evaluated, which they can then use in both their professional and personal lives (hereinafter referred to as the “Online Questionnaire”). The Online Questionnaire can be completed in English, Slovak, Czech, or another world language.
b)
Clients can order various outputs of the Online Questionnaire, such as the Top 5 Strengths Profile, the 34 Strengths Comprehensive Profile, and others. Each output of the Online Questionnaire has a different price, which is listed in the order form. The Provider also offers additional customized outputs of the Online Questionnaire, specifically the Manager Report, Sales Report, and Leaders Report, subject to individual agreement with the Client.
c)
Clients may also order consultations (hereinafter collectively referred to as “Consultations”) at the same time as ordering the Online Questionnaire, during which they will agree with the Provider on a consultation regarding the Top 5 Talents results or an evaluation of All 34 Talents after the Client receives the output of the Online Questionnaire. The Client may also order Consultations for the further development of their talents and for assistance in utilizing and applying their talents in their professional life. The price of the Consultation is also listed in the order form.
d)
The Client may also order the individual Services listed in points b) and c) of this article via email sent to: info@katarinaplichtova.com.
e)
The Client reserves the exact date of the Consultation from the dates offered by the Provider according to the Provider’s work calendar. After reserving a date, the Client receives an email confirming the date of the Consultation and a link to the online platform for the agreed-upon time.
f)
Consultations primarily take place in the form of an online meeting via the platform designated by the Provider. An in-person consultation will only take place based on an explicit prior agreement with the Provider.
g)
The duration of the Consultation is specified in the Service description. If the Client is late for the agreed Consultation time, the scheduled Consultation time will be maintained and will therefore end at the predetermined time. In the event of a delay on the part of the Provider, the duration of the Consultation will be maintained in full, either during the Consultation in question or at a later agreed-upon time.
h)
A change or cancellation of the Consultation date based on a written request from the Client sent via email or text message may be made upon agreement with the Provider no later than 48 hours before the scheduled Consultation date. Cancellation or a request to change the Consultation date after this deadline, as well as the Client’s failure to attend the agreed Consultation date, shall be considered a Consultation performed as part of the ordered Service, and the Provider is entitled to 100% of the agreed price.
i)
The Provider also offers corporate training options as part of the Services. The Client may request corporate training for their team of employees from the Provider via the order form. Upon receipt of the order, the Provider will subsequently assess the needs of the Client’s employees and, based on this information, prepare/draft a customized offer for the Client that takes into account the specific needs of their team.
3. Contractual Relationship Between the Provider and the Client
a)
If the Client is a consumer, the contract between the Client and the Provider is concluded pursuant to Section 51 of Act No. 40/1964 Coll. Civil Code, as amended by subsequent regulations, and is simultaneously governed by the provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
b)
If the Client is not a consumer, the contract is concluded pursuant to Section 269(2) of Act No. 513/1991 Coll. Commercial Code, as amended, and the Client does not have the right to withdraw from the Contract pursuant to Article 5 of these Terms and Conditions.
c)
The subject matter of the contract is the Provider’s obligation to provide the Service to the Client and, in return, the Client’s obligation to pay the price for the Service, under the terms and conditions set forth in these Terms and Conditions (hereinafter referred to as the “Contract”).
d)
The conclusion of the Contract between the Provider and the Client via the Website takes place under the following conditions: (i) The Client selects one of the Provider’s Services offered on the Website and, after making the selection, fills out an order form with the information necessary for further communication with the Client (hereinafter referred to as the “Order Form”) (ii) The Client clicks to agree to the Terms and Conditions and confirms that they have read the terms of personal data processing (iv) The Client confirms the order with the obligation to pay. In the event that the Client orders Services via email communication, the Contract is concluded as follows: (i) The Client notifies the Provider of their interest in one of the Services (ii) The Provider notifies the Client of the acceptance of their email order in accordance with point e) of this article, along with the price of the Service, and simultaneously sends the Terms and Conditions, which the Client has the opportunity to review (iii) The Terms and Conditions are deemed accepted upon payment of the price for the Services.
e)
After submitting the order to the Provider, the Client will receive confirmation of their order at the email address provided in the Order Form. The Provider will also ask the Client to provide the information necessary to issue an invoice for the Services.
f)
The Provider will make the Online Questionnaire available, along with detailed instructions for completing it, and will schedule the Consultation only after the price for the Services has been paid.
g)
The Agreement is concluded for a fixed term, which expires upon delivery of the results of the Online Questionnaire and/or the provision of the Consultation by the Provider.
4. Payment Terms
a)
If the Client orders a Service, they are obligated to pay the price for the Service determined by the Provider. The price for the Service is final (i.e., total) and includes any and all costs incurred by the Provider necessary for the delivery of the Service. The Provider is not a VAT payer.
b)
The Client shall pay the price for the Service by wire transfer to the Provider’s bank account specified on the invoice or via the payment portal on the Website after the Client confirms the order of the Service with the obligation to pay. The Provider shall send the invoice for the Service to the Client in electronic form to the Client’s email address specified in the Order Form or to another email address designated by the Client. The invoice for the Service is due seven (7) days from the date of delivery of the invoice to the Client via email, unless the Provider and the Client have agreed otherwise on an individual basis. The date of payment is understood to be the date the price for the Services is credited to the Provider’s account.
c)
Any invoice issued under these Terms and Conditions must comply with the requirements of applicable laws. If the invoice does not meet these requirements, the Client is entitled to return the invoice to the Provider for correction, and the Provider is obligated to correct the invoice; during this period, the invoice’s due date shall not commence. In the event of the Client’s delay in paying the invoice by the agreed due date, the Provider has the right to demand that the Client pay late payment interest at the rate established by generally binding legal regulations in effect on the first day of the delay.
5. Withdrawal from the Contract
a)
A Client who is a consumer has the right to withdraw from the Contract within fourteen (14) days from the date of its conclusion, even without stating a reason, by sending a notice of withdrawal from the Contract to the Provider’s contact email or by mail to the Provider’s registered office address. The form for withdrawal from the Contract is attached as Appendix 1 to these Terms and Conditions.
b)
Upon withdrawal from the Agreement, the Agreement is canceled from the outset, and the contracting parties are obligated to return to each other everything they received under it. In the event of withdrawal from the Agreement by the Client or the Provider, the Provider is obligated to refund all payments already made for the Service to the Client within fourteen (14) days from the date of receipt of the notice of withdrawal from the Agreement to refund all payments already made for the Service to the Client using the same method the Client used for their payment, unless the contracting parties agree otherwise.
6. License Terms
a)
The Client acknowledges that the output of the Online Questionnaire received upon its completion is considered a copyrighted work under Act No. 185/2015 Coll. The Copyright Act, as amended (hereinafter referred to as the “Written Output”), to which holds the property rights, and Gallup grants the Client a license to use it. For more information, visit www.gallup.com
b)
The Client may use the Written Output for personal use. The Client may publish and distribute the Written Output to the public, provided that no changes, modifications, or additions are made to it.
c)
The Client is not authorized to grant a third party a sublicense to use the Written Output.
d)
All rights to the Website and its content, including but not limited to copyrights, trademark rights, and know-how, belong to the Provider. Without the Provider’s prior written consent, it is prohibited to copy, distribute, use for commercial purposes, or pass off as one’s own.
7. Complaints, Claims, and Suggestions
a)
The Client is obligated to report any complaints, claims, or suggestions to the Provider, if possible immediately, by phone or email using the Provider’s contact information listed above in these Terms and Conditions. When exercising the right to file a complaint, claim, or suggestion, the Client is required to include all disputed facts in their submission so that it is clear exactly what the Client is disputing and exactly what they are requesting the Provider to fulfill.
b)
If the Client believes that the provided Service has defects (i.e., its scope or quality does not correspond to the Service description), the Client has the right to file a complaint with the Provider regarding the Service. If the defect in the Service is remediable, you may request rectification, supplementation of the Service, or a discount on the price paid. If the defect cannot be remedied and you are therefore unable to use the Service, you may withdraw from the Contract or request a discount on the price of the Service.
c)
The Provider hereby informs the Client that subjective dissatisfaction or failure to meet the Client’s expectations shall not be considered an incorrect or defective provision of the Service.
d)
The Provider is obligated to resolve the Client’s complaint within 30 days of receiving it. After reviewing the complaint, claim, or suggestion, the Provider will inform the Client of a possible solution to the problem or the outcome of the investigation.
e)
If the Client – as a consumer – is not satisfied with the manner in which the Provider has handled their complaint or if they believe that the Provider has violated their rights, they have the right to contact the Provider via email to request a remedy. If the Provider responds negatively to the request for redress or does not respond to it within 30 calendar days of its receipt, the Client – as a consumer – has the right to file a motion to initiate alternative dispute resolution. The competent entity for the alternative resolution of consumer disputes with the Provider is the Slovak Trade Inspection (soi.sk) or another competent authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Justice of the Slovak Republic. If multiple alternative dispute resolution bodies are competent to resolve the dispute, the Client – the consumer – has the right to choose the body. The Client – consumer may also submit a request for alternative dispute resolution via the online platform available at http://ec.europa.eu/consumers/odr/. Alternative dispute resolution does not apply to disputes where the quantifiable value of the dispute does not exceed 20 euros.
8. Provider’s Liability
a)
The Provider hereby informs the Client that the Services are intended solely for the Client’s informational and educational purposes.
b)
The Provider hereby informs the Client that subjective dissatisfaction or failure to meet the Client’s expectations shall not be considered an incorrect or defective provision of the Service.
c)
The Client is obligated to notify the Provider of any defect in performance no later than two months after its discovery, by sending a notice of the defect along with a description of the defect via email or mail. In the notification, the Client shall state whether they want the Provider to remedy the defect, request a reasonable discount on the price of the Service, or wish to withdraw from the contract.
d)
The Provider shall confirm receipt of the Client’s defect notification. If the Client requests rectification of the defect, the Provider shall also specify the deadline by which the defect will be rectified free of charge, provided that no unreasonable costs are associated with the rectification. The deadline may not exceed 30 days from the date the defect was reported.
e)
The Client has the right to a reasonable discount on the price of the Service or to withdraw from the contract
- the Provider has not remedied the defect and/or has refused to remedy it and/or has stated that it will not remedy the defect within a reasonable timeframe;
- The performance has the same defect despite repair;
- The defect is of such a serious nature that it justifies an immediate discount on the price or withdrawal from the contract.
f)
The price reduction for the Service must be commensurate with the difference between the value of the defective performance and the value the Service would have had if it were free of defects.
g)
The Client is not entitled to withdraw from the contract if they contributed to the defect or if the defect is minor.
h)
Upon withdrawal from the contract, the Provider shall refund to the Client the portion of the Service price to which the withdrawal relates, no later than 14 days from the date of termination of the cooperation.
9. Final Provisions
a)
These Terms and Conditions are valid and effective as of March 23, 2026.
b)
The Provider reserves the right to amend the Terms and Conditions by publishing a new version of the Terms and Conditions on its Website. Any amendment to the Terms and Conditions shall be effective against the Client and third parties as of the date of publication of the Terms and Conditions on the Provider’s Website. The amendment to the Terms and Conditions applies to Contracts concluded after the publication of the new version of the Terms and Conditions on the Website.
c)
Any communication between the contracting parties relating to these Terms and Conditions shall be delivered in writing to the contracting party’s address or by email. The contracting parties are obligated to notify each other immediately of any change in their postal or email address for the delivery of documents.
d)
If any provision of the Terms and Conditions proves to be invalid or unenforceable, the remaining provisions of the Terms and Conditions shall remain fully valid and effective. In the event of such unenforceability or invalidity of a provision of the Terms and Conditions, the Provider undertakes to replace the provision in question with another provision that reflects the purpose of these Terms and Conditions to the greatest extent possible.
e)
These Terms and Conditions and the relationships arising therefrom are governed by Slovak law, even if they contain an international element.
f)
Disputes between the contracting parties arising from these Terms and Conditions shall be resolved by the Slovak courts. The Provider’s activities are subject to supervision by the Slovak Trade Inspection (www.soi.sk) under consumer protection regulations, specifically the SOI Inspectorate for the Nitra Region, Staničná 9, P.O. Box 49/A, 950 50 Nitra 1.
In Nitra, on March 23, 2026